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Return Policy

 

30-Day Money Back Guarantee

Products purchased at retail pricing can be returned for a full refund within 30 days. Simply call 1-888-669-9725 to arrange for a Return Materials Authorization Number (RMA) and ship the product back to us, freight prepaid.

Returns Received within:

  • 15 days will be charged a 10% restocking fee
  • 16-30 days will be charged a 20% restocking fee
  • 31-60 days will be charged a  25% restocking fee

 

A 25% restocking fee will be standard on ALL medical waste container returns. Original shipping and handling costs are not refundable. Prodex reserves the right to refuse any returns for credit after 60 days from the original sale of product.

An RMA number must be obtained from Prodex prior to the return of any merchandise. To obtain an RMA and return shipping address, please call toll-free 1-888-669-9725. Products returned without an RMA will not be refunded.

RMA numbers are valid for a period of thirty (30) days from the date of issue. All returns must be shipped freight prepaid and boxed with the RMA number displayed on the exterior of the package. DO NOT USE THE ENCLOSED FEDEX PRP LABEL FOR RETURNS. If you use the FEDEX PRP label the container will be sent to the disposal location and a refund will not be given. All items must be returned complete, with all original parts/accessories/documentation and must be protected against return shipping damage. Items must arrive to Prodex in a resalable condition or credits will not be issued. Incomplete returns will not be accepted and customer shall be responsible for all expenses associated with the incomplete return.

Defective products are eligible for return only within 30 days from the date of sale. A copy of your receipt must be included with all defective products being returned.

Allow 12-15 business days for processing returns. Credit will not be issued until we have received and examined the returned merchandise. Items showing consumer abuse will not be credited.

This return policy is subject to change at any time and without notice. 

Return Address:

W6490B Specialty Drive, Greenville, WI 54942